Retail Associate

Reporting to: Floor Manager
Date:  September 2019

Key Objectives:

• Creation of and subsequent retention of new clients both in store and internationally.
• Setting the standard of the very best customer service levels at all times and presentation of your floor.
• The achievement of key financial targets.

Key Responsibilities:

Customer Service and Sales:

• Ensuring that the very best levels of customer service at all times
• Selling, directing and driving sales
• Offering a personalised shopping and styling experience to our clients
• Delivering the monthly and seasonal sales targets working closely with the team to do so
• Ensuring that customers are added to the DSM Database
• Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
• Maintaining a Customer book of key customers and VIP’s

Stock and Brand Management:

• Brand Ambassador, taking ownership of trading a brand
• Keeping stock replenished and stock rooms tidy
• Regular stock checks
• Taking part in stock deliveries

Skills / Knowledge:

• Retail sales and expertise within a luxury business
• Minimum 1-2 years of retail experience
• Understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands.
• Outgoing personality with excellent interpersonal communication skills
• Knowledge of Microsoft Office including Words and Excel