Store Supervisor

Reporting to: Floor Manager
Date: September 2019

OVERVIEW

Assisting the Floor Manager to manage Dover Street Market’s staff, sales and operational practices.

Acting Duty Manager in the absence of the Floor Managers.

Key Objectives:

  • Setting the standard for the seamless operation and functioning of the store ensuring the provision of the very best customer service levels at all times and presentation of the floors.
  • The achievement of key financial targets.

Key Responsibilities:

Standards:

  • Instilling a common sense of standards and culture of professionalism through-out the store through an industrious, calm and measured management approach.
  • Ensuring that all staff are clear on what these expected standards are and the relevant store procedures.

Customer Service and Sales:

  • Ensuring the very best levels of customer service at all times.
  • Ensuring that customers are added to the DSM Database.
  • Delivering the monthly and seasonal sales targets working closely with the team to do so.
  • Personally selling, directing and driving sales.

Personnel:

  • Ensuring sufficient cover for the Floors at all times.
  • The growth and development of the Floor Team, identifying and initiating any specific training needs.
  • Working with the Floor Managers to provide feedback on the weekly staff rota and optimum allocation of staff to ensure operational efficiency.
  • Assist in the induction of new staff and ongoing training initiatives.

Operational / Day-to-Day:

  • Together with the FMs, responsible for the smooth opening and closing of the store and floors each day.
  • Attendance at the daily meeting to advise specific targets / objectives for the day ahead.
  • Ensuring the accurate and correct use of Retail POS by floor staff members.
  • Facilities Management – ensuring all systems, fixtures, fittings and furniture are well maintained at all times and advising of any problems to the Facilities Manager.
  • Maintaining a high level of cleanliness at all times.
  • Ensuring the statutory Health and Safety Regulations are pro-actively adhered to and dealt with.

Stock Control:

Closely liaising with the Merchandising Team and FM to ensure:

  • Providing input for seasonal buying of lines.
  • Maintaining a high level of vigilance at all times and ensuring shrinkage is kept to an absolute minimum. Formally reporting any losses immediately to the FM.
  • Regular daily inspections of the stock rooms to ensure standards are maintained and raising any concerns to the Floor Manager and Merchandising Team.

Financial / Reporting:

  • Targets / Budgets – together with the FM, establishing monthly / weekly targets to the floors, departments and individuals.
  • Regular meetings with FMs to review and assess departmental performance.

Training:

  • Together with the FM arranging the training schedule two weeks in advance for all staff. Specifically focusing on brand, sales and product specific topics.

Acting Duty Manager:

  • Store opening duties to include
  • Opening the shop with security present and checking standards in-store.
  • Daily banking
  • Daily report and daily sales
  • Overseeing bi-weekly deliveries
  • Store closing duties to include
  • Locking the shop with security present
  • Final end of day floor checks
  • Final end of day stock room standard checks
  • Sending of end of day report to Store Management Team

Reports:

  • All Floor staff.

Key Deliverables:

  • A well organised and well-motivated Store.
  • The achievement of sales targets.
  • Service and standards.
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